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Refund and Returns Policy
At Office Optimize Tech, we want you to be completely satisfied with your purchase. If you need to return a product or request a refund, please review our Returns and Refunds Policy below.
2. Return Eligibility
a. Timeframe: You may return items within10 days of receiving your order. After this period, returns may not be accepted.
b. Condition: Products must be returned in their original condition, including all packaging, accessories, and manuals. Items that are damaged, missing parts, or not in their original packaging may not be eligible for a refund.
c. Exclusions: Certain items, such as custom or personalized products, may not be eligible for return. Please check the product description for specific return information.
3. How to Return an Item
a. Contact Us: Before returning a product, please contact our customer service team at
[email protected] to obtain a Return Merchandise Authorization (RMA) number and return instructions.
b. Prepare the Return: Pack the item securely in its original packaging, including all accessories and documentation. Clearly mark the RMA number on the outside of the package.
c. Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure your return is received.
4. Refund Process
a. Processing Time: Once we receive and inspect your returned item, we will process your refund within business days. You will receive a notification once the refund has been issued.
b. Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear on your account.
5. Exchanges
a. Exchange Requests: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
6. Damaged or Defective Items
a. Report Issues: If you receive a damaged or defective item, please contact us within 7 days days of receipt. We will work with you to resolve the issue, which may include issuing a replacement or refund.
b. Proof of Damage: For damaged items, please provide photos of the damage along with your return request.
7. Contact Us
If you have any questions about our Returns and Refunds Policy or need assistance with a return, please contact us
[email protected]